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Yankee Group Survey Shows Infrastructure Vendors IBM, Microsoft and BEA, Integrated Web Applications Meet ROI Expectations Best

Infrastructure vendors meet TCO and ROI expectations more often than SAP, PeopleSoft, Siebel, Plumtree and Vignette

Barry Bonds BOSTON--(BUSINESS WIRE)--Aug. 16, 2004-- According to the Yankee Group's 2004 Integrated Web Application TCO Survey, enterprises say vendors met their ROI expectations only 62 percent of the time. Vendors are slightly better at meeting TCO expectations--making the grade 73 percent of the time. Vendors that want to tap into the largest and fastest growing portion of IT budgets must do a better job identifying the benefits and TCO of Web applications.
"Our survey of 300 end users revealed that vendors' ability to meet TCO and ROI expectations varies greatly," says Michael Dominy, Enterprise Services director. "The best TCO performer met expectations 90 percent of the time. Interestingly, a different vendor performed best for ROI expectations, indicating that the ability to deliver business value requires more than just calculating TCO. Every vendor evaluated--except one--met TCO requirements more often than ROI requirements. Therefore, one can conclude that calculating ROI is more difficult than calculating TCO and that vendors need to invest more resources into understanding how Web applications deliver business benefits."

are available now for sale or purchase. Yankee Stadium has been home to some of the greatest teams and players in baseball history, so tickets to see the Yankees are always in high demand. No matter what year it is you can be sure that the Yankees are in a position to make it to the World Series. Whether you love 'em, or love to hate 'em, the Yankees always bring plenty of entertainment to lucky ticket holders.

Pete Rose Survey respondents said IBM, Microsoft and BEA met their TCO and ROI expectations more frequently than their peers. IBM was the vendor most likely to meet TCO expectations with 90 percent of respondents agreeing that IBM met TCO expectations. Microsoft followed, with 86 percent of respondents satisfied with TCO performance. Vendors struggled to meet ROI expectations. Microsoft led the pack, with 78 percent of respondents satisfied with Microsoft's ROI. IBM followed with a 76 percent score. BEA performed well, placing third in both the TCO and the ROI perception audit.

To a European or Asian, a Yankee is an American; to a southern American, a Yankee is a Northerner; to a Northerner, a Yankee is a New Englander; to a New Englander, a Yankee is a Vermonter; to a Vermonter, a Yankee is a person who eats apple pie for breakfast; to a Vermont person who eats apple pie for breakfast, a Yankee is someone who eats it with a knife.

Jeter PRESS CONTACT

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Mickey Mantle For interviews, contact Michael Dominy, mdominy@yankeegroup.com.

With such a crippling start of the season, it must have become routine for Yankee fans to sit on the edge of their seats mumbling prayers under their breath for a miracle. On Sunday afternoon, their prayers were answered. During the 7th inning stretch in the game between the Yankees and Mariners, pitcher Roger Clemens announced to the thousands in Yankee Stadium and the millions watching at home, that he was coming back to the Bronx; making it the second time that Clemens wears the famous pinstripes. People in the stadium, along with everyone else watching on the YES network, must have been absolutely flabbergasted when the announcement was made. With Joe Torre on the hot seat and George Steinbrenner sweating bullets during each game, million team would pull something big to save themselves and their image. This miracle cost them a mere $28 million.

Roger Maris CORPORATE CONTACT

The Yankees are revoking the season tickets of fans who have sold their unused tickets on StubHub.com and other Web sites and are looking to start their own entity to sell tickets in the lucrative secondary market. "Why pick on me " said Orlando Bautista, a doctor in Smithtown, N.Y., deck and bleacher seats at Yankee Stadium would be revoked after the season.

Roger Clemens Kimberly Vranas, director of marketing, press liaison, 617.880.0214, kvranas@yankeegroup.com.

Jason Giambi THE YANKEE GROUP (http://www.yankeegroup.com)

Pitcher The Yankee Group is the global leader in communications & networking research and consulting. The company helps businesses understand the opportunities, risks and competitive pressures of developing, deploying and consuming products and services that drive communication or information exchange. Now in its fourth decade, the Yankee Group is based in Boston with offices throughout North America and Europe.

Lakers Contacts

Jorge Posada
The Yankee Group
Kimberly Vranas, 617-880-0214
kvranas@yankeegroup.com

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